Terms of Service

Effective: April 2026

These terms govern your use of Labwatch, a homelab monitoring service. By creating an account or using the service, you agree to these terms. If you don't agree, don't use the service.

1. What Labwatch Is

Labwatch is a SaaS platform for monitoring homelab and self-hosted infrastructure. You install a lightweight agent on your servers, and it reports metrics (CPU, memory, disk, network, etc.) to our platform. We store those metrics, show you dashboards, and send you alerts when things go wrong.

2. Your Account

• You need a valid email address to sign up. We'll send a verification email — you must verify before you can fully use the service.
• You're responsible for keeping your login credentials secure. Don't share your API keys or account access with people you don't trust.
• One person or organization per account. If you need team access, contact us.
• You must be at least 16 years old to use Labwatch.

3. Acceptable Use

Labwatch is for monitoring infrastructure you own or are authorized to manage. You agree not to:

• Use the service to monitor systems you don't have permission to access.
• Send fabricated, malicious, or abusive data to our API.
• Attempt to overload, scrape, or reverse-engineer the platform.
• Resell access to the service without our written permission.
• Use the service for anything illegal.

4. Plans, Limits, and Billing

• Labwatch offers a free tier with limited agent slots and metric retention. Paid plans increase those limits.
• Payments are processed through Stripe. By subscribing to a paid plan, you authorize recurring charges.
• Plans auto-renew at the end of each billing cycle (monthly or yearly) unless you cancel before the renewal date.
• If you cancel, you keep access until the end of your current billing period. No partial refunds.
• We may change pricing with 30 days' notice. Existing subscribers keep their current rate until the next renewal.

5. Data and Privacy

When you connect agents to Labwatch, we collect and store the metrics data they send. This is the core of the service. We also collect basic account information (email, name) and usage data (login times, feature usage). See our Privacy Policy for full details.

6. Uptime and Availability

• We aim to keep Labwatch available and reliable, but we're a small team, not a Fortune 500 company.
• The free tier comes with no uptime guarantee. Best-effort only.
• Paid plans get priority, but we don't offer formal SLAs at this time.
• We'll do our best to notify you of planned maintenance in advance.

7. The Agent Software

The Labwatch agent is open-source software released under the MIT License. You're free to inspect, modify, and redistribute it. The agent only collects the metrics you configure it to collect. We don't bundle telemetry, ads, or hidden data collection in the agent.

8. Limitation of Liability

Labwatch is provided "as is." We do our best to make it reliable, but we can't guarantee it will catch every outage or alert you in time. Specifically:

• We are not liable for any damages resulting from downtime, missed alerts, or data loss.
• Our total liability to you is limited to the amount you've paid us in the last 12 months.
• We are not responsible for issues caused by your infrastructure, network, or misconfigured agents.

9. Termination

• By you: You can delete your account at any time from your dashboard. This removes your data from our systems.
• By us: We can suspend or terminate your account if you violate these terms, abuse the service, or use it for illegal purposes. We'll try to warn you first, but reserve the right to act immediately if necessary.

10. Changes to These Terms

We may update these terms from time to time. If we make significant changes, we'll notify you by email or through the dashboard. Continued use of the service after changes take effect means you accept the updated terms.